I have trouble transferring/uploading studies

I have trouble transferring/uploading studies

If you're having issues transferring images from your machine to the CoreGateway computer, or uploading images to Studycast, you can check the following:
  1. Verify the computer where CoreGateway is installed is powered on.
  2. Check with your IT department to see if there have been recent changes to the network in your office.
  1. Does the modality indicate the study successfully exported?
    1. If the exam shows it was successfully exported from your machine, check CoreGateway to confirm the exam was received.
    2. If the exam shows a failed transfer message on the machine, check the cable connection from the device to laptop, workstation, or network jack in the room.
  2. Verify both the computer and imaging device are connected to the network (or is the crossover cable connected between the devices)
  3. Does either device show an IP Address of 169.254.xxx.xxx? If so, this indicates an IP Address conflict which will require updating the IP Addresses of the devices. Contact your local IT department or Studycast Support for assistance.

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