Client Administrators can reset a Studycast password for a user, and unlock their account:
If a user reaches the threshold for failed login attempts, the account will be locked. As the administrator, you can unlock a user’s locked account. When unlocking an account, it is a good idea to reset the password at the same time. To reset a user’s password and unlock the account,
1. Click Admin at the top of any page.
2. In the menu on the left side, select Users.
3. Find the user whose account you need to unlock and click pencil icon in that row to edit.
4. In the Profile tab, check the box next to change password.
5. In the field labeled Enter your password, enter the password for your administrator account (not the user’s temporary password).
6. In the field labeled Enter new password, enter a temporary password for the user. This password must meet the requirements listed in the security policy (for more information, see Modify Security Policy). The user will be required to change this password on first login.
7. Click the Unlock Account button (if needed).
8. Click Save.