The Notifications page lists all notifications for exams in Final status that have been sent by fax. By default, administrative users have access to this page. If you are not an administrative user and need access to this page, ask your admin to add the Manage Notifications permission for you.

To open the Notifications page, click on the Status drop-down list in the Main menu and choose Notifications.

Reprocess Notifications If notifications fail to send successfully because the receiving fax machine was not available, you should reprocess them within 14 days.

To reprocess

1. Click the check box next to each notification you want to reprocess.
   
2. Click the down arrow at the top of the check box column.
   
3. In the menu that opens, select Reprocess.
   
4. Click OK to confirm.

If a fax fails to send

Fax Machine Unavailable: If the fax number is correct and the Status column rollover suggests the fax machine was simply unavailable, you can try sending the fax again.

1. Check the box next to the failed fax.
   
2. Choose Reprocess from the Batch Actions menu.
   

Fax Number Incorrect: If a fax has failed because the fax number is incorrect, follow this 3-step process to change the number and resend the fax.

1. Update the fax number so future faxes will be delivered successfully. a. Click the link in the Context column. b. Update the fax number - Don’t forget to click Save!
   
2. Clear the error so it no longer shows up in your Notification Errors report . a. Check the box next to the failed fax you want to clear. b. Choose Cancel from the Batch Actions menu.
   
3. Resend the report to the correct fax number.
   
1. From the Studies page, check the box next to the study, open the Batch Actions menu, and choose Send Report.
   
2. Enter the fax number, click the green plus button, and then click Send.
   

Additional information is located in the Studycast Help at Status Page Notifications