Reprocess Fax Notifications

Reprocess Fax Notifications

If notifications fail to send successfully because the receiving fax machine was not available, you should reprocess them within 14 days.

 

To reprocess:

1.Click the check box next to each notification you want to reprocess.

2.Select the batch action menu (V) at the top of the check box column.

3.In the menu that opens, select Reprocess.

4.Click OK to confirm.

 

Note: If the notification failed to send successfully because the fax number is wrong, you will need to update the recipient's fax number and then resend the report from the Batch Actions menu on the Studies page.  For more information, see Resolve Failed Fax and Send Study Report.


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