Resolve Failed Fax

Resolve Failed Fax

Delivery of the final study report is an important part of your imaging workflow.  If your Studycast account is set up to deliver reports by fax, you might have instances in which the fax delivery fails.  When that happens, you’ll automatically receive a Notification Error report at 7:00 am.  

 

You’ll want to follow these simple steps to resolve the issue and ensure that the report is delivered successfully.

Why Did the Fax Fail?

On the Notifications Status page, roll over Error in the Status column to see more information about why the fax failed.


 

Fax Machine Unavailable

If the fax number is correct and the Status column rollover suggests the fax machine was simply unavailable, you can try sending the fax again.

  1. Check the box next to the failed fax.
  2. Choose Reprocess from the Batch Actions menu.

Fax Number Incorrect

If a fax has failed because the fax number is incorrect, follow this 3-step process to change the number and resend the fax.

  1. Update the fax number so future faxes will be delivered successfully.
    1. Click the link in the Context column.
    2. Update the fax number - Don’t forget to click Save!
  2. Clear the error so it no longer shows up in your Notification Errors report .
    1. Check the box next to the failed fax you want to clear.
    2. Choose Cancel from the Batch Actions menu.
  3. Resend the report to the correct fax number.
    1. From the Studies page, check the box next to the study, open the Batch Actions menu, and choose Send Report.  
    2. ​Enter the fax number, click the green plus button, and then click Send.

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